Engagement model

[GRI 102-21] [GRI 102-40] [GRI 102-42] [GRI 102-43]

Based on the fundamental premise of being always a people-centered Organization, Grupo Nutresa permanently strives to contribute to the development of its stakeholders by building trust-based relationships through timely and bidirectional communication, engagement and collaboration, making sure to operate with integrity and transparency and to listen actively to others at all times.

The Company’s engagement model is aligned with the guidelines of the AA1000 international standard, which requires Grupo Nutresa to apply the essential principles of inclusiveness, materiality, impact and response capacity in all the relations with its stakeholders. Since 2018, the Organization has been working on developing the capabilities of its employees with the purpose of strengthening the effective management skills in all its engagement processes. This is a constant and progressive work that will enrich the materiality analysis and strengthen the sustainability management efforts, as well as the resilience of the organizational strategy.

Stages and phases of Grupo Nutresa’s Engagement Model

In 2020, the Company maintained its training processes and started taking the necessary steps for the internal and external mapping for the Chocolates, Coffee, Pastas, Ice Cream and Biscuits Businesses and the overarching units La Recetta and Comercial Nutresa. For this purpose, Grupo Nutresa created digital tools that facilitate the implementation by the users and the management of information in a centralized manner. Today, the Organization has eleven Business Engagement Committees that are in charge of managing findings that can be used as input for the materiality analysis.

Engagement purposes