For Grupo Nutresa, having the most suitable human talent and the capabilities required to address the challenges facing the Organization is one of the main goals focused on reducing the human talent management risks.
- Current circumstances of volatility and uncertainty caused by the COVID-19 pandemic.
- Lack of commitment from the employees to the higher purpose of the Company.
- Adopting new capabilities, such as digital, adaptability and leadership skills.
- Creation of a management committee to assess, among other issues, the evolution of the situation caused by the COVID-19 pandemic in relation to the human capital, and to interact with the local response teams of Grupo Nutresa’s Businesses and implement actions jointly with them.
- Supporting the connection of each personal purpose with that of the Organization, and contributing to the balance and sense of life of the employees.
- Continue working in an environment that appreciates productivity, quality of life, development, inclusion and progress for all.
- Strengthening the volunteering actions as an opportunity for the development of talent related to capabilities, including teamwork, innovation, sense of collectivity, sustainable development and the employees’ sense of belonging towards the Organization.
Future outlook and goals for 2030
- Prioritizing the development of capabilities in the digital transformation of the Businesses, as well as the Organization’s productivity and sustainability through the most suitable talent and the adoption of new technologies and a digital mindset.
- Enhancing the adaptability capabilities to face new ways of working, adaptive and transformative leadership, and the challenges entailed by the digital transformation.
- Continue streamlining strategies that enable mobilizing adaptive leadership towards permanent evolution, responding to global challenges and delivering value to related groups.
- Reaching an 80% rating in both organizational climate and commitment; therefore, Grupo Nutresa will continue working on connecting people’s purposes with those of the Organization through practices that raise the leaders’ awareness level, the development of highly effective work teams and the strengthening of the self-care culture.
- Consolidating volunteer work as one of the ideal scenarios to achieve the aforementioned corporate commitment as it provides collaborators with opportunities to develop capabilities for supporting communities or base-level organizations in the transformation of their realities.
- Moving forward in attracting global talent with the consolidation of practices related to Human Rights, diversity and inclusion, with the strengthening of new business models, and with disruptive innovation and sustainability within the corporate performance framework.
- Tresmontes Lucchetti stands out in Chile for its commitment to taking care of people’s lives
The Business was acknowledged by Merco as one of the companies with the highest level of commitment and responsibility during the pandemic in Chile and by Marcas Ciudadanas in the light of the COVID-19 crisis. This global corporate reputation benchmark monitor also placed Tresmontes Lucchetti among the 200 Citizen Brands in Chile, leading in the millennials segment.
- Grupo Nutresa was ranked as the top 2 company with the best reputation in Colombia
This recognition was delivered by Merco Empresas y Líderes Colombia, which evaluates the reputation of companies throughout the country every year. This survey collects the opinion of company executives, communication directors, financial analysts, economic information journalists, the Government, non-governmental organizations, unions, citizens, among other.
Development of key capabilities [GRI 404-1] [ODS 8.5]
Maintaining the development of capabilities with 46 training programs centered on strategic capabilities such as digital, innovation, leadership and sustainability skills, among other. This initiative benefited more than 16.000 employees.
Situation associated with the COVID-19 pandemic
Given the situation of the COVID-19 pandemic, the levels of contagion in the countries of the strategic region and the methods for reaching the market, Grupo Nutresa formulated a series of strategies for protecting people and guaranteeing food supply. Therefore, the Organization focused efforts on understanding the qualifications that should be strengthened in the employees who are part of sourcing, production, commercial and administrative teams, and commercial processes were implemented remotely in the form of telemarketing. The digital transformation process was also reinforced, digital channels were developed to serve consumers, and the capabilities of employees for remote work were enhanced.
Development and performance management [GRI 404-3]
Strengthening of the capabilities of leaders and work teams to ensure the necessary fulfillment in terms of indicators and productivity. 12.636 performance-related conversations were carried out to increase productivity and boost the achievement of personal purposes in an articulated manner with Grupo Nutresa’s higher purpose.
Progress was also made in the consolidation of high-potential talent by implementing plans to bridge gaps for 224 employees and by consolidating a matrix for assessing potential that allows having a source of the best talent available for the future in both the local and international contexts.
Creating jobs and fostering commitment and a positive organizational climate
Continued management of the organizational climate and commitment. This is reflected on a highly favorable perception of the work environment, leadership, personal and professional development, and on the support to the Organization. In 2019, the Company’s organizational climate rating amounted to 83,0 in Colombia. However, a measurement of key aspects was conducted in 2020 through the “Pulso” assessment methodology as the presence of the employees at the facilities (which is a requirement of the regular organizational climate measurement exercise) was not possible due to the COVID-19 pandemic. Such assessment resulted in an 83,0 organizational climate rating once again.
Despite the circumstances caused by the COVID-19 pandemic, Grupo Nutresa set out to maintain its employability levels, even achieving a 0,13% growth in this regard, compared to 2019. Likewise, the employee turnover indicators in the Businesses were healthy as they are below the industry’s turnover rates. However, due to the pandemic, it was necessary to close several points of sale and restaurants.
Volunteer service as a development scenario
This is a human capital mobilization platform that favors the development of the employees’ talent by implementing high social value actions. The results achieved through volunteer work are the following:
- 22.279 volunteering actions.
- 11.652 employees promoted development actions in the communities by putting their capabilities at the service of society.
- 11.652 people benefited in 12 countries.
- 173 volunteers from seven Businesses and 15 communities participated in the virtual edition of the Aula (Classroom) Program, an initiative that provides social management tools and becomes a training scenario for volunteers in relation to subjects such as conflict resolution, community and alliance management, and development-focused communication.
- 14 volunteers from five Businesses in Colombia supported entrepreneurship initiatives based on assistance provided to SMEs in solving strategic challenges that will enhance their management work.
- More than 32.000 hours of volunteer work focused on improving the living conditions of the communities.
- Process centered on reshaping social actions to support the most unprotected territories. That is why the volunteer strategy efforts were focused on contributing to food security and the continuity of children and young people in schools by means of the provision of school kits.
Celebration of Nutresa’s International Volunteer Work Day (known as “El Poder de Mil” in Spanish –Power of a thousand–)
- Celebration carried out under the initiative called “Muévete por la Educación” (Move for the Education), a virtual experience that promoted physical activity in favor of a social cause.
- A total of 2.675 people participated, including employees and family members from Colombia, the Dominican Republic, Panama, Peru, Nicaragua, United States, Guatemala, Costa Rica and El Salvador.
- 3.500 school kits with biosecurity elements were provided in order to contribute to overcoming the challenge of staying in school during the pandemic.
- 26 volunteers from different Businesses supported entrepreneurship initiatives and organizations from the social sector with the aim of overcoming strategic challenges.